Shipping policy

Shipping Overview

All Sequins products are shipped at ambient temperature, unless otherwise stated on the product page or order confirmation.

Our products are supplied in a dried format and are stable under standard shipping conditions.

Upon receipt, products should be stored at –20 °C (–4 °F) to maintain integrity and performance as described in the product’s Certificate of Analysis (CoA).

Shipping Availability

Online ordering through the Sequins store is currently available only in selected regions, including the United States and Australia.

Orders placed for delivery outside supported regions cannot be processed through this portal.

For international orders or distributor enquiries, please contact enquiries@sequins.bio

Shipping Rates and Delivery Times

We ship within supported regions using trusted courier partners. Orders are dispatched Monday to Thursday to help prevent weekend delays. Average delivery time is 3–4 business days from dispatch, though this may vary depending on destination and carrier performance.

Shipping Address

Products will be shipped to the address specified at checkout.

Please ensure your shipping information is accurate before submitting your order. Sequins is not responsible for delays, losses, or misdeliveries caused by incorrect or incomplete addresses.

Storage Upon Arrival

Once received, immediately store all Sequins products at –20 °C (–4 °F) as indicated on the product label and CoA. Refer to the appropriate product User Manual for further use instructions.

Contact

For shipping questions, special delivery requests, or support, please contact:

Sequins Pty Ltd
📧 support@sequins.bio
🌐 www.sequins.bio